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Safe & Secure Shopping
When you shop at Etherbags.com, you never have to worry about credit card safety. We guarantee that every transaction you make will be safe.
Etherbags.com use Secure Sockets Layer (SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer, and AOL browsers, so that only Etherbags.com can read a buyer's personal information.
Online purchases are statistically safer than using your credit card at a restaurant or department store. Technical experts state that online purchases are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Order Status
To view the full details of your order as well as obtain tracking information; please enter your order number with the ship to name or your email address. Please enter this information exactly as it appears on your order receipt. If you do not have your order number, please contact our live support or Email Us
You can track the shipping process on the website below:
Worldwide Express Mail Service :http://www.ems.com.cn/english-main.jsp
UPS：http://www.ups.com
DHL: http://www.dhl.com/splash.html
After the package arrive at you country's custom, you could track the shipping process for more particular informations in your country, the websites for some countries are as below:
For Greece:http://www.elta-courier.gr/trackit/indexgr.asp
For France:http://www.chronopost.fr/transport-express/livraison-colis
For Danmark:http://www.postdanmark.dk/contentfull.dk?lang=en
For Russia:http://www.emspost.ru
For Great Britain:http://track.royalmail.com/portal/rm/track?catId=22700601&gear=authentication
For Italy:http://www.poste.it/online/dovequando/controller?action=start&subaction=ems
Receipt
Because most of our products are shipped directly from the manufacturer, we cannot include a packing receipt or invoice with the shipment of the products. We also realize that many of our orders are sent as gifts to someone else, and we are sensitive about including any documents that would reflect the price. This being the case, the order confirmation that you received via e-mail serves as your official receipt.
Shipping Rates
We provide you shipping costs for all shipping methods and estimated arrival dates as you are viewing each product. As you are shopping, simply select the product you are interested in to your Shopping Cart, and you can check shipping costs in different shipping methods.
No Hassle Return Guarantee
Customer satisfaction is our top priority. We have set specific guidelines to ensure a quick and easy return and exchange process.
It is most important that you inspect the package at the time of delivery.
It is your responsibility to check that all items are correct and all pieces accounted for before you sign.
If the product is damaged in shipping, you may choose to refuse the delivery. If you choose to refuse the delivery, you must note the damages on the delivery receipt.
If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace damaged pieces.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original payment method. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. If you are returning a product that was originally purchased with a gift certificate, you will receive an in-store credit as your refund.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. Please contact our live support for further instructions on how to process your return. If there was an error on our part, please call us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.
Satisfaction Guarantee
Our Promise and Commitment
We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have.
Great Products at Great Prices
We do our best every day to ensure that our prices are the best you can find anywhere*. We constantly check our prices to verify you are getting the best value. When comparing our prices with other online retailers, please make sure you are checking the total price and order processing time. We would be very surprised if you find a total price lower than ours, but let us know if you do and we'll attempt to match it at the time of purchase. We strive to bring you outstanding value and service, which means offering you great products at great prices.
30-Day Return Guarantee
Customer satisfaction is our top priority. If you are not satisfied with your purchase, you may return or exchange the item within 30 days of receipt as long as the item is returned in new, unused and resalable condition inside its original packaging. Your return may be subject to restocking and shipping fees for each individual product as noted on each product page. |
